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Successful Management - 10 Simple People Skills*
By Martin Haworth, Sat Dec 10th
Getting the best from your people is vital if you are to makethe best progress in your business or organisation. Much comesfrom the way you interact personally and here are justten key actions to take to build great, fulfilling andproductive relationships... This might be a bit of a no-brainer for you. If you have any role at all in managing people, you needto ensure that you develop great people skills.
By building rapport, you will develop ongoing, productiverelationships with all of your people, which will give you anenormous return on the efforts you put in. Here are ten things you can do, all of them easy, which willremarkably change the response you get from your people, the keyasset you have in your business or organisation:- 1. Just Have Conversations About anything! Talking to and more importantly, listening toyour people regularly and informally is a great asset. Itdoesn't matter what it's about, Your understanding of them andtheir trust in you will magnify if you devote priority time tothis each and every day. 2. Listen & Show you are Listening Take the time to really listen to each of your people, ratherthan just tell. If you truly hear, they will respond. Hearing ismore - it is about what you do with the stuff you've listenedto. And by using your face, your body language, eye contact andwhat you say (see 3 below), you will go a long way to showingthat you are listening closely. 3. Ask Another Question Such a simple tactic. Ask secondary questions about what you'vebeen told. Nothing, but nothing builds rapport and realtionshipslike this. It shows that what they have been telling you isvaluable, is interesting and builds their confidence. And youhave been there to make that happen. 4. Support Your people need you to help them along the way. With yoursupport, they will flower and grow. Support is what they hearfrom you - it works both ways. 5. Coach Don't get bogged down with technicalities. Coaching
is abouthelping them see where they want to get to from where they arenow. It's about exploring the possibilities - theirpossibilities, not yours and calling to action. Simple as that. 6. Clear Expectations By ensuring that all your people know exactly what you expect ofthem, they will tune in to delivering it. Confusion overperfomance is demoralising and saps energy. Take the time to beclear. 7. Pay attention In any conversation with your people, take the time to give yourfull attention. Do your utmost to avoid being interrupted ordistracted and truly value them for what they are saying to you- or the message you are giving them. 8. Show an Interest in Them These are real people and if you delve a little, it will showup. Having a real interest in who they are, their hopes andfears, their passions and what's impotrtant to them makes a big,big difference to how they perceive you. Get to know the name oftheir dog, if their is their most prized posession! 9. Follow Through During conversations you may offer actions that will be of valueto them. Responses to what they have said to you. Make sure thatyou deliver these. Follow up and report back. Take actions yousay you will. If you can't, tell them why. 10. Remember Conversations When you have subsequent conversations, recall something thatwas said previously and bring it up. This is hugely rewardingfor them and lets them know that they said something of value. Great managers really understand their people and work out waysto get the best out of every one of them. Maximising value from the most valuable asset you have in yourbusiness. Your people. About the author:© 2005 Martin Haworth is a Business and Management Coach. Heworks worldwide, with small business owners, managers andcorporate leaders. He has hundreds of hints, tips and ideas athis website, www.coaching-businesses-to-success.com. (Note toeditors. Feel free to use this article, wherever you think itmight be of value - with a live link if you can).
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