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24/7 Hero. The Homeowner's Best Friend!
By David Fenn, Fri Dec 9th
Most people need access to a tradesman from time to time,whether it's to sort out a particular problem or put right a DIYdisaster! Knowing we need a tradesman is the easy bit. The real problem isgetting hold of one when you want one and the risk associatedwith dealing with people you don't know. Trade directories andwebsites can give you pointers but they can cost you money justto get contact information and you still won't know if you cantrust the tradesman. Enter 24/7 HERO, the new service brought to market by the sameteam that's behind the British Accreditation Bureau; a Board ofTrade recognised pre-eminent body for accreditation services (www.british-accreditation.co.uk)
The aim of the 24/7 HERO service is to get tradesman to acustomer's door fast; day or night. You can even book atradesman up to 14 days in advance! 24/7 HERO Chairman, David Fenn, says; "Like most people, I'veoften had problems trying to find the right tradesman and thoseI found never seemed to be available when I wanted them. I'vetried the usual trade directories and websites but simply endedup wasting my time phoning round. In most cases, I even had topay just to get simple contact information!" I thought to myself, there has to be a better way! Then oneevening some friends and I decided to put our collectivethoughts together and agreed we'd all prefer a service where youcould make one call and someone else would
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do the phoning roundand get a tradesman to your door and at your convenience! Themore we thought about it the more we thought, why not! We thenput together a business plan and managed to get the finance inplace for a professional launch." The 24/7 HERO service is FREEto end user customers and there are no up-front costs fortradesmen. If the customer and tradesman agree to go-ahead, theyagree terms in the normal way and the customer pays thetradesman direct. 24/7 HERO derives its revenue from a £25introducer's fee from the tradesman. Tradesmen that want to be registered with 24/7 HERO have to bequalified for the job and have proper insurances in place. Tomake sure everything goes to plan, 24/7 HERO also contacts thecustomer after every job to make sure the customer is happy andto rate the tradesman's work. The 24/7 HERO service is being launched inside of the M25 zonefrom October 17, 2005. Customers can access the service bycalling the free phone number 0800 707 6767. Fenn concluded, "We chose a St Bernard dog as our brand, becausewe wanted customers to know they could rely on us. We have plansto expand the service and include hints and tips on the websiteto help customers get the best out of dealing with tradesmen. Wehope 24/7 HERO will prove a catalyst for raising standards andbecome the homeowner's best friend!" Read more about 24/7 Hero atwww.247hero.com. About the author:David Fenn is the CEO and can be contacted on 020 8309 3201 ormobile 07775 520609 or emaildavid.fenn@british-accreditation.co.uk for press enquiries.
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