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Management By Walking Around
By Joan Schramm
A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I’ve ever heard.
You can’t manage people from inside your office. You have to be out and about, talking to your staff and co-workers, and seeing and hearing what’s going on out there. It’s called “Management By Walking Around”, or MBWA.
Technology has been a huge asset to the workplace, but it’s also made us a little lazy and disconnected. How many times do you e-mail someone in the next office, or down the hall, instead of getting up and walking over there? Or you fax a document instead of carrying it to the person who needs it? People need personal contact and with e-mail and fax machines and cell phones and ATM’s and self check out lines in the supermarket, we’re getting less and less human contact every day. If you’re the boss, it’s even more important that you spend in-person time with your staff – there’s no substitute for face-to-face contact.
If you’re new to MBWA, your staff won’t know how to react and you may get stiff, monosyllabic answers at first. Persevere and show genuine interest and you’ll get the results you’re looking for. No one wants the boss standing over them and watching what they do, so when you practice MBWA have some simple questions or comments in mind. For example,
1. What’s the most critical thing you’re working on right now? Is there anything I can do to make the project easier to complete?
2. How’s the Jones report coming along? Any problems with making the deadline?
3. I’m impressed with your latest proposal, Karen. I know this project is a lot of extra work and long hours and I appreciate your commitment and flexibility.
4. Hey, Bob, I see you
Advanced Info Service 2Q Net THB6.33B; Analysts Saw THB5.88B
[CN+] Advanced Info Service PCL Wednesday posted a 73% surge in second quarter net profit as subscriber growth boosted revenue and the company booked substantial other operating income.
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Alltel Swings to 2Q Loss on Buyout Costs; Churn Rises
Alltel swung to a second-quarter loss as the company absorbed large costs from its 2007 takeover by TPG Capital and GS Capital Partners and customer turnover increased.
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iPhone to Shake-up Japan Cellphone Industry: Softbank Official
The arrival of Apple's iPhone 3G will force Japanese cellphone makers to revamp their handsets to allow increasingly sophisticated software, a senior official at Softbank Mobile said Wednesday.
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US Small Operators Q2 - Customer Growth Falls but Mixed Results for ARPU
The US market has undergone some consolidation recently, but there remain seven operators with between 250k and 10m subscribers.
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Mobile Phone Recycling Secures $15 Million in Funding
Mobile phone recycling company, ReCellular says that it has raised US$15 million from the Investor Growth Capital (IGC) to fund its expansion plans. ReCellular's revenues have increased an average of 25 percent for the past eight years, and expects to process more than 6 million phones in 2008.
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Ericsson expands SÃminn's WCDMA network into 900MHz band
Ericsson has formed a partnership with Icelandic operator SÃminn through a contract to expand its WCDMA/HSPA network into the 900MHz band - for the rural and remote parts of the country.
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US Mobile Advertising Experiences 13 Percent Quarterly Growth
A new report has found that the vast majority of Indian mobile phone users have received adverts on their handsets. The report, commissioned by US mobile social website, Limbo and GfK Technology also found that 51% of Brits and 37% of Americans have also reported mobile adverts on their handsets.
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India to Account for Nearly 20 Percent of WiMAX Subscribers by 2012
The WiMAX Forum is projecting that over 27.5 million Indians will be WiMAX users by 2012, and that approximately 70 percent of the forecasted WiMAX subscribers by 2012 will utilize mobile and portable WiMAX devices to access broadband Internet services.
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Global Consumer Mobile Messaging To Exceed $88 Billion By 2012
Total spending on mobile messaging services by consumers will rise 15% from $65 billion in 2007 to over $88 billion by 2012, according to a new Strategy Analytics report.
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Vodafone Expanding UK Retail Store Outlets
Vodafone UK has announced plans to open a further 50 retail stores over the coming financial year, taking its total to 400. The expansion plans build on Vodafone’s announcement in March that it would be recruiting over 300 more retail employees.
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have some vacation time coming up. Do you have any special plans?
5. I saw that movie you recommended – what great special effects! Thanks for the tip!
Remember, keep it simple, short, casual and positive. Save the negative comments for a more private time and place. If one of your staff members brings up an interesting subject that sounds like it will take a while, invite her or him for a cup of coffee and set aside some time to really give justice to the topic.
As a manager, it’s easy to get caught up in your administrative duties and project responsibilities but the time spent away from your office and interacting with your staff will yield far greater results. It takes time and effort to build and maintain a balanced, effective workforce; take the initiative and you’ll be rewarded with an atmosphere of trust and openness that will spell success for any organization.
When you talk to your staff, do you really listen to them? Try this. Every Friday afternoon write down three things you learned from your staff during the week. If you can’t list at least three things a week, you’re probably not listening carefully enough.
About the Author
Joan Schramm is a career, executive and personal coach with 20 years experience in management and coaching. Figure out what you want from your life and your career, and how to get there without a lot of detours.
For more info, go to http://www.achieve-momentum.com. Sign up for a free e-course, "Your Perfect Job -- 3 steps to jump start your search". Read her blog: http://www.blog.achieve-momentum.com.
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